Call Center Solutions
About This Effort
Experienced state call center leaders have formed a Call Center Solutions Team to establish common goals and objectives, review industry standards and recommend call center performance standards in technology, processes and metrics for state call centers.
State Contact Center Solution - Contract Overview
Call Center Champions
Department of Community Health
Barbara Lowe (Non-emergency Transportation)
Mollie Elder (PeachCare Applications)
Etta Hawkins (Pharmacy Benefits)
Hue Thompson (Medicaid & PeachCare Claims)
Margaret Dehinde (Vital Records)
Shantel Davis (State Health Benefit Plan)
Governor's Office of Customer Service
Matt Cargle
David Fields
Marty Hicks
Melissa Prewitt
1.800.georgia
Joe Gray
Department of Behavioral Health Disabilities and Developmental Diseases
Judy Feimster (Mental Health)
Georgia Bureau of Investigations
Betty Jones
Department of Corrections
Craig Waddell
Department of Driver Services
Bob Nakai
Department of Economic Development
Peggy Smith
Employees Retirement System
Cedric Williams
Department of Human Services
Kathleen Krieger (EBT - Food Stamps, TANF)
Kevin Hamlett (Family and Children Services)
Lecretia Johnson (Child Support Services)
Department of Natural Resources
Richie Golden
Georgia Professional Standards Commission
Kathy Smith
Georgia Public Broadcasting
Josephine Panting
Georgia Public Safety Commission
Cynthia Johnson
Georgia Real Estate Commission
Frank Ambio
Department of Revenue
Eric Grapner
Nixie Gumbs
State Road and Tollway Authority
Cris Sanders
Secretary of State
Dianne Yawn
Janice Jackson
Georgia Student Finance Commission
Timothy Jones
Teachers Retirement System
Alicia Sanders
Department of Transportation
Hugh Colton
Office of Treasury and Fiscal Services
Shannon Ferguson
State Board of Workers' Compensation
Pam Hill