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Department of Driver Services Continues to Score High Customer Service Ratings

The Department of Driver Services (DDS) continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center. Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.

“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.

Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit. Metrics are a large part of the culture of the entire DDS organization. They are used to monitor productivity and identify gaps that may need improvement. DDS tracks daily service levels to monitor how long customers are waiting to be served in one of their centers, and goes above and beyond to receive details about each customer’s individual experience.

March 2022 (4,723 Total Responses)

QuestionResponses
Was our staff courteous?94.39% excellent/satisfactory
Was our staff knowledgeable?95.38% excellent/satisfactory
Was our facility clean and adequate?98.35% answered excellent/satisfactory

February 2022 (4,158 Total Responses)

QuestionResponses
Was our staff courteous?94.35% excellent/satisfactory
Was our staff knowledgeable?95.89% excellent/satisfactory
Was our facility clean and adequate?98.39% answered excellent/satisfactory

Celebrating Public Employee Recognition Week!

Public Employee Recognition Week (PERW) is May 1-7, 2022.  Click here to download the State Employees Recognition Week proclamation signed by Governor Brian P. Kemp.

The purpose of this week is to recognize and celebrate our employees and the work they do for the citizens of the State of Georgia.  It provides an excellent opportunity to highlight the achievements and contributions our employees make daily.
 
Agencies throughout the State will to express appreciation in various ways to their employees. 

Wednesday, April 27th

Recognizing the professionals who keep an office running smoothly, organized, and efficient every day. Celebrate these professionals on the Wednesday, April 27, 2022. The day recognizes the work of secretaries, administrative assistants, receptionists, and other administrative support professionals. 

The day in the life of an administrative professional is varied. They pinpoint information quickly and keep executives on schedule, and their flexibility and ability to handle the unexpected make them valuable to any organization.

Team Georgia salutes all State of Georgia administrative professionals. Thank you for your hard work and tremendous support!