DDS wins again for service

The Georgia Department of Driver Services (DDS) has been awarded a 2012 Customer Service Excellence International Award from the American Association of Motor Vehicle Administrators (AAMVA). 

“This is the sixth Customer Service Excellence International Award that DDS has received from AAMVA – a testament to our commitment to customer service, integrity and security,” said DDS Commissioner Gregory C. Dozier, who accepted the agency’s award at the recent AAMVA International Annual Convention.

DDS was honored for the implementation of a “Driver Knowledge Testing Integration Project,” which enhances the integrity of the driver’s testing process by automating tasks that were being performed manually.

The project included development of a web-based testing program to transfer knowledge test scores to mainframe record-keeping automatically without manual intervention. This process change provides greater convenience to customers and lower costs per transaction for DDS, while still maintaining customer service and document and data security goals. 

AAMVA is a nonprofit organization committed to enhancing safety and security through motor vehicle administration and law enforcement. AAMVA develops model programs in motor vehicle administration, law enforcement and highway safety.

Pictured: Members of the DDS Driver Knowledge Testing Integration Project team with the AAMVA award. Front row, from left: Tammy Swain, Tom McMurry, Don Spaller and Patricia Doyle. Back row, from left: Chris Young, George Theobald, Darrell Goolsby, Joe Courchaine and Brett Young.

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