The Department of Driver Services (DDS) continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center. Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.
“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.
Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit. Metrics are a large part of the culture of the entire DDS organization. They are used to monitor productivity and identify gaps that may need improvement. DDS tracks daily service levels to monitor how long customers are waiting to be served in one of their centers, and goes above and beyond to receive details about each customer’s individual experience.
March 2022 (4,723 Total Responses)
| Question | Responses |
|---|---|
| Was our staff courteous? | 94.39% excellent/satisfactory |
| Was our staff knowledgeable? | 95.38% excellent/satisfactory |
| Was our facility clean and adequate? | 98.35% answered excellent/satisfactory |
February 2022 (4,158 Total Responses)
| Question | Responses |
|---|---|
| Was our staff courteous? | 94.35% excellent/satisfactory |
| Was our staff knowledgeable? | 95.89% excellent/satisfactory |
| Was our facility clean and adequate? | 98.39% answered excellent/satisfactory |
