New MyPeachPass.com, Peach Pass Go! Mobile App 2.0 and Customer Service Phone System to Launch by November 16, 2020
The State Road and Tollway Authority (SRTA) announced that its Peach Pass customers can expect the new MyPeachPass.com, the Peach Pass Go! Mobile App 2.0 and the new customer service phone system to launch by November 16, 2020. The upgraded tools will make it easier for customers to access and manage their accounts.
To launch the new system, during October 31- November 8, 2020, SRTA conducted data migration and transitioned over 650,000 customers and over one million license plates to the new system. Beginning November 9th, SRTA will implement the final phase of the system upgrades to include:
- System verifications of customer account history and balances
- Administering final testing of the system upgrades
- Concluding the import of the new customer service phone system
Peach Pass customers and Customer Service Representatives will be unable to access customer Peach Pass accounts during this final phase of the upgrades. Customer Service Representatives will be ready to assist customers and take calls starting the week of November 16th.
When the system launches, customers will need to update their passwords using the email address registered to their Peach Pass account to maintain access to their accounts. App users will need to download the new app from their preferred app store. Customers can update their account at MyPeachPass.com or on the new Peach Pass GO! 2.0 mobile app by entering their email address and using the “forgot password” function.
The new app, Peach Pass GO! 2.0, will also launch on the Apple App and Google Play stores by November 16, 2020. Visit www.peachpass.com/systemupgrade/ for information updates.
