Department of Driver Services Continues to Score High Customer Service Ratings

The Department of Driver Services (DDS) continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center. Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.

“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.

Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit. Metrics are a large part of the culture of the entire DDS organization. They are used to monitor productivity and identify gaps that may need improvement. DDS tracks daily service levels to monitor how long customers are waiting to be served in one of their centers, and goes above and beyond to receive details about each customer’s individual experience.

March 2022 (4,723 Total Responses)

QuestionResponses
Was our staff courteous?94.39% excellent/satisfactory
Was our staff knowledgeable?95.38% excellent/satisfactory
Was our facility clean and adequate?98.35% answered excellent/satisfactory

February 2022 (4,158 Total Responses)

QuestionResponses
Was our staff courteous?94.35% excellent/satisfactory
Was our staff knowledgeable?95.89% excellent/satisfactory
Was our facility clean and adequate?98.39% answered excellent/satisfactory

Farewell to Our Recent Retirees!

Congratulations retirees! You will always be remembered for your many accomplishments and contributions. Thank you for your years of hard work and dedication to the State of Georgia. We wish you all the best for a happy retirement!

Please join us in extending congratulations and farewell to all of Team Georgia’s December 2021, January 2022, February 2022, March 2022, April 2022 Retirees!

Georgia’s COVID-19 Response

Many state agencies are involved in stopping the spread of the novel coronavirus, working on related efforts, or have made temporary changes during this serious health emergency.

Click here to find out what you should know about the state’s most-accessed services during the COVID-19 pandemic.