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May is Mental Health Awareness Month

The World Health Organization defines mental health as “a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community.”  Emotional health is typically defined as “the degree to which you feel emotionally secure and relaxed in everyday life; the positive management and expression of your emotional actions and reactions void of any unhealthy stress or depression”. 

Why care?  Because 1 in 5 people will be affected by mental illness in their lifetime. 

Mental health is essential to everyone’s overall health and well-being, and mental illnesses are common and treatable. So much of what we do physically impacts us mentally, and it’s important to recognize how vital it is to tend to and care for our mental health with the vigor that we tend to our physical health. Paying close attention to both can help achieve overall wellness and set you on a path to recovery.  Take the time to make it a habit to check in with yourself, family members, loved ones and co-workers. 

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) developed the “Spot the Signs” PSA and a Mental Health Awareness Month Gratitude Calendar as part of a media campaign to raise awareness, reduce stigma, and improve communications for appropriate referrals.

Click the image below to view the PSA.

Georgia Crisis & Access Line:

For access to services and immediate crisis help, call the Georgia Crisis & Access Line (GCAL) at 1-800-715-4225, available 24/7.

Department of Driver Services Continues to Score High Customer Service Ratings

The Department of Driver Services (DDS) continues to receive outstanding customer service feedback from the monthly customer service survey which is emailed to customers after visiting a DDS center. Customers are asked questions regarding their experience, and the majority of customers are very happy with the service they are receiving.

“This has been an extraordinary time for public service, and I am very proud of our response to the ever-changing environment over the past few years. This feedback from our customers is testimony that DDS continues to provide excellent customer service. I congratulate our driver examiners and all Team Members who strive to be the very best,” said DDS Commissioner Spencer R. Moore.

Since July 2017, DDS has been contacting customers who chose to provide email addresses during their visit. Metrics are a large part of the culture of the entire DDS organization. They are used to monitor productivity and identify gaps that may need improvement. DDS tracks daily service levels to monitor how long customers are waiting to be served in one of their centers, and goes above and beyond to receive details about each customer’s individual experience.

March 2022 (4,723 Total Responses)

QuestionResponses
Was our staff courteous?94.39% excellent/satisfactory
Was our staff knowledgeable?95.38% excellent/satisfactory
Was our facility clean and adequate?98.35% answered excellent/satisfactory

February 2022 (4,158 Total Responses)

QuestionResponses
Was our staff courteous?94.35% excellent/satisfactory
Was our staff knowledgeable?95.89% excellent/satisfactory
Was our facility clean and adequate?98.39% answered excellent/satisfactory

Celebrating Public Employee Recognition Week!

Public Employee Recognition Week (PERW) is May 1-7, 2022.  Click here to download the State Employees Recognition Week proclamation signed by Governor Brian P. Kemp.

The purpose of this week is to recognize and celebrate our employees and the work they do for the citizens of the State of Georgia.  It provides an excellent opportunity to highlight the achievements and contributions our employees make daily.
 
Agencies throughout the State will to express appreciation in various ways to their employees.